You know AI matters. It's hard to get it into your business.

Ed Hitchcock

Principal AI Systems Architect

Ed is a systems architect with more than ten years of supply chain and operations experience, bridging the gap between legacy infrastructure and emerging technologies. His background spans Supply Chain Management, Lean Six Sigma and large-scale modernization for small, medium, and PE-owned businesses. Ed holds a Lean Six Sigma Black Belt, an undergraduate degree from Columbia University, and a Master of Science in Supply Chain Management from Michigan State University, whose graduate supply chain program is ranked No. 1 in the nation by U.S. News & World Report.

That combination is the point. Ed has run the operations he now builds AI for, which means every architecture decision starts with how the work actually happens on the floor, in the warehouse and in the ERP, not with a generic blueprint.

Mark Bailey

Senior AI Solutions Architect

Mark is a solutions architect who builds Claude-based systems that teams use every day. He led a Claude Team rollout for an e-commerce brand, connecting Office 365, Shopify, Klaviyo and Dropbox, and training the team until they were building their own skills. For a college research center, he built department skills that include a contract builder that drafts ready-to-sign contracts from a plain-language interview, and a report builder designed so it cannot invent a number. He also built a benefits analytics platform end to end, now running in production on AWS.

Before that, Mark spent more than a decade in marketing and sales leadership at The Bailey Group and NFP, where he served as Director of Sales Marketing. That background shapes how he builds: for the people who will use the system every day, not just the people who sign off on it.

Will Hessinger

AI Solutions Architect, Supply Chain

Will builds agentic solutions for distributors, manufacturers and logistics companies, working day to day on the agents and automations that take repetitive work off operations teams. He specializes in Azure, SharePoint and Claude, connecting AI to the documents, data and systems a client already runs. Will is an Industrial Engineering graduate of Penn State, where he focused on process optimization, manufacturing systems and data analytics. That training means he maps how the work actually flows before he automates any of it.

Ryan C. Soriano

Sales Development Representative

Ryan is often the first person a business leader hears from at SupplyTech. He works with CEOs and COOs of privately held companies to understand where their operations stand and whether a conversation with our architects makes sense, then sets up that first meeting. Ryan also coordinates SupplyTech's podcast appearances and speaking engagements, connecting the team with the audiences and events where operators are talking about AI.